KeyHolder, Robert Graham - Westchester Mall NEW STORE OPENING!

ROBERT GRAHAM, founded in 2001, is an American eclectic luxury men's and women's apparel brand offering excellent career growth opportunities, competitive salaries, and benefits within a dynamic work environment.

About the role

The Keyholder supports overall sales, staff, merchandise, and customer service in the store while promoting a sales culture to build productivity and passion for the brand. This position ensures all internal and external customers receive exemplary service and a positive store/brand experience.

Responsibilities

• Meet sales goals by continuously motivating sales staff to meet assigned sales and productivity targets.
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales.
• Demonstrate in-depth knowledge of merchandise; ensure selling staff is fluent in all aspects of product knowledge.
• Demonstrate sales leadership on the selling floor; collaborate with management to identify marketing opportunities supporting sales.
• Work with the Store Manager to develop events/incentives that grow the customer base, with emphasis on building the local market.
• Ensure all associates provide the highest level of customer service to achieve World Class Service standards.
• Maintain constant client communication through client books and database.
• Resolve client problems and complaints quickly and effectively.
• Assist sales associates with customer service issues, including dissatisfied customers, returns, and defective merchandise.
• Empower associates to make decisions in the customer's best interest while supporting the Company's philosophy.
• Hold store key and support management with supervision of scheduled staff.

Requirements

• Dedicated to meeting the expectations and requirements of internal and external customers.
• Gathers first-hand customer information and uses it for product and service improvements.
• Acts with customers in mind; establishes and maintains effective customer relationships.
• Knowledgeable and enthusiastic about fashion.
• Excellent communication skills.
• Availability to work weekends, holidays, and report to work on time.

Pay

Salary range: $17.00–$24.00 per hour. This commission-eligible position includes a base hourly range tailored to the candidate’s experience, skills, and other relevant factors. Base salary is part of a total compensation package that may also include commission earnings, bonus, and sponsored benefit programs.

Benefits

• Generous employee discount at Robert Graham.