KeyHolder, Robert Graham - Sawgrass Mills

About the role

The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.

Responsibilities

• SALES GENERATION:
  • Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
  • Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
  • Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
  • Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
  • Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
• CUSTOMER SERVICE:
  • Ensure all associates provide the highest level of customer service to achieve World Class Service standards
  • Ensure staff maintains constant client communication through referring to client books and client database
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
  • Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Requirements

• Is dedicated to meeting the expectations and requirements of internal and external customers
• Gets first-hand customer information and uses it for improvements in products and services
• Acts with customers in mind; establishes and maintains effective relationships with customers
• Be knowledgeable and enthusiastic about fashion
• Excellent communication skills
• Availability to work weekends and Holidays and report to work on a timely fashion
• Ability to support management with supervision of scheduled staff in the store
• Hold Store Key

Benefits

• Generous employee discount at Robert Graham
• Excellent career growth opportunities

Pay

Competitive salaries