KeyHolder, Robert Graham - Pottstown, PA

About the role

ROBERT GRAHAM, founded in 2001, is an American eclectic luxury men's and women's apparel brand offering excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment. The Keyholder supports overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position ensures that all internal and external customers receive exemplary service and a positive store/brand experience.

Responsibilities

Sales Generation

• Meet sales goals
• Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Demonstrate sales leadership for staff by playing an active role on the selling floor; collaborate with management to identify marketing opportunities to support sales
• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

Customer Service

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through referring to client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (e.g., dissatisfied customers, returns, defective merchandise)
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Requirements

• Dedicated to meeting the expectations and requirements of internal and external customers
• Gets first-hand customer information and uses it for improvements in products and services
• Acts with customers in mind; establishes and maintains effective relationships with customers
• Knowledgeable and enthusiastic about fashion
• Excellent communication skills
• Availability to work weekends and holidays and report to work on time
• Ability to support management with supervision of scheduled staff in the store
• Hold store key

Benefits

This commission-eligible position receives a generous employee discount at Robert Graham.