Keyholder (PT) - King of Prussia

About the role

We’re looking for a results‑oriented leader who thrives in a performance‑driven retail environment and leads from the sales floor. This role is ideal for a motivated leader who knows how to convert traffic into revenue, elevate the customer experience, and inspire a team to exceed goals. If you love clienteling, coaching teams to win, and turning every interaction into a brand‑building moment, we want to meet you!

Responsibilities

• Drive Sales & Client Engagement
  • Lead by example in achieving and exceeding individual and store sales goals.
  • Proactively engage customers, assess needs, and deliver personalized styling solutions.
  • Build and maintain strong client relationships through effective clienteling and follow‑up.
  • Identify opportunities to cross‑sell and upsell to maximize each transaction.
  • Leverage product knowledge to confidently communicate value and drive conversions.
• Lead the Sales Floor
  • Inspire and motivate associates to deliver high‑performance selling behaviors.
  • Create a dynamic, energetic, and results‑focused sales culture.
  • Coach team members in real time to improve selling techniques and client engagement.
  • Execute UNTUCKit University training and reinforce daily performance conversations.
• Deliver Operational Excellence
  • Open and close the store with accountability for results and standards.
  • Maintain a visually compelling, sales‑focused floor environment.
  • Ensure stockroom organization supports selling efficiency.
  • Monitor KPIs and contribute insights based on customer feedback and sales trends.

Requirements

• Prior retail leadership or key‑holder experience.
• Proven ability to drive sales and influence team performance.
• Strong clienteling skills and a customer‑first mindset.
• High energy, strong communication skills, and a passion for results.
• Commitment to living our CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun.
• Basic understanding of sales principles and customer service practices.
• Proficiency in Apple products, G‑suite, and omni‑channel POS systems.
• Solid communication and interpersonal skills.
• Ability to work in the store alone.
• High school diploma or equivalent.

Benefits

• Retirement plan (401k)
• Paid time off and public holidays
• Training & development opportunities
• Casual working environment
• Wellness resources
• Employee discount of 50‑75%

Schedule

Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays. Part‑time hours may vary.