Keyholder

About the role

Torrid is an inclusive retailer that values diversity and seeks to create a welcoming environment for both its customers and employees. Keyholders play a crucial role in supporting the store management team and delivering an exceptional shopping experience.

Responsibilities

• In partnership with the management team, ensure the store achieves company objectives and key performance indicators (KPIs).
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team provides a shopping experience that fosters positive customer connections and loyalty.
• Support the implementation of merchandise strategies and maintain a clean, consistent, and inviting store environment that encourages customers to shop.
• Perform register functions, utilizing sales, promotion, and product knowledge to drive add-on sales.
• Act as acting Manager on Duty when store management is absent, assuming responsibility for all store operations.
• Work a flexible schedule, including holidays, nights, and weekends.

Requirements

• Previous specialty/apparel retail management experience, preferably in a similar role, with a track record of leading teams to success and achieving high sales performance.
• Ability to multitask in a fast-paced environment and consistently deliver an outstanding customer experience.
• Flexibility to adapt to various situations, environments, challenges, job duties, and work schedules.
• A keen interest in fashion and staying updated with current trends.

Physical Requirements

• Able to stand and walk around during working hours.
• Able to pack and unpack shipments, arrange and move store fixtures, and handle packages weighing up to 50 pounds.
• Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.

What You’ll Get

• Associate discount of 50% and additional monthly discount coupons.
• Mental health resources and sick time.
• 401(k) with company match, Employee Stock Purchase Program (ESPP), and tuition reimbursement.

Pay and Benefits

The pay range for this position is $17.90 - $21.26 per hour. Additional benefits include sick time, eligibility for E-Verify, and participation in the California Privacy Rights Act (CPRA).