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About the role

At Torrid, we celebrate every shape, every size, and every curve of our customers. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for both our customers and our employees. We are committed to cultivating a welcoming, inclusive, and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development, and retention. We believe that inclusion of diverse backgrounds and perspectives is fundamental to our success.

Responsibilities

• In partnership with the management team, ensure the store achieves company objectives and KPI goals.
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team provides a shopping experience that encourages positive customer connections and loyalty.
• Support the management team in implementing merchandise strategies while maintaining a clean, consistent, and inviting store environment that inspires customers to shop.
• Perform register functions while using your sales, promotion, and product knowledge to drive add-on sales.
• Absorb responsibility for all store operations when the management team is out of the store as acting Manager on Duty.
• Work a flexible schedule inclusive of holidays, nights, and weekends.

Requirements

• Previous specialty/apparel retail management experience, preferably in a similar role, with proven ability to lead teams to success and proven sales performance.
• Flexibility to multitask in a fast-paced environment while focusing on creating an amazing customer experience.
• Fashion and retail are constantly evolving, so adaptability and the ability to handle any situation, environment, challenge, job duty, and work schedule are key to your success.
• Able to stand and walk around during scheduled hours, pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 lbs.
• Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.

Qualifications

• Proven leadership and sales performance in a retail management setting.
• Ability to multitask and maintain a high level of customer service in a fast-paced environment.
• Knowledge of current fashion trends and the ability to apply this knowledge to customer interactions.
• Physical requirements: able to stand and walk around, pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 lbs.

Skills

• Strong communication and interpersonal skills.
• Customer service and problem-solving abilities.
• Ability to manage multiple tasks simultaneously.
• Knowledge of retail operations and merchandising principles.

Benefits

• Associate discount 50% off clothing, additional monthly discount coupon.
• Mental health resources.
• Sick time.

Pay

• Competitive salary.

Schedule

• Flexible schedule inclusive of holidays, nights, and weekends.

Additional Information

We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com, you can request reasonable accommodations by sending an email to [email protected]. Only messages left for this purpose will be returned.