Keyholder

Fluent Inc is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in Florida, Pennsylvania and Texas as Fluent Cannabis. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at Fluent and our standards, practices, and performance are unmatched.

About the role

As a Key Holder, you may be the first point of contact for our customers when they enter the store; you will help create the energy and excitement around Fluent products, providing the right solutions and the knowledge needed for patients to safely use our products. You understand that the Fluent dispensary is dedicated to delivering a customer experience that’s unlike any other. It starts with you reviewing a doctor’s recommendation. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Fluent visitor into a loyal Fluent customer.

Responsibilities

• Completes opening and closing responsibilities accurately and efficiently and ensures cash handling standards are met and company funds are secured.
• Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.
• Ability, willingness and competency to open or close the store, conduct daily inventory, receive deliveries, and lock or unlock the dispensary.
• Activate or deactivate the alarms as applicable.
• Conduct batch inventory count.
• Distribute and assign cash drawers.
• Use available resources efficiently to assess the customer’s health conditions and needs.
• Escalate unresolved issues to the appropriate supervisor.
• Assist with deliveries as applicable.
• Record details of each customer interaction and any actions taken.
• Follow up on any customer issues requiring additional research.
• Ensures a clean and organized dispensary for our patients.
• Contributes to a positive and inclusive work environment.
• Maintain adequate knowledge of the product guide and understand the benefits of Medical Cannabis.
• Communicate with Director of Retail Operations, general manager and/or assistant general manager regarding status of issues.

Requirements

• 2 years of previous experience with customer service desired.
• 2 years of sales experience.
• Working knowledge of MS Office.
• Must be at least 21 years of age.
• Must successfully complete a comprehensive background check.
• Must pass a drug screening.

Skills

• Must be a multi-tasker, with the ability to work on several requests simultaneously without losing focus.
• Organization and initiative, good communication skills, proactive, problem-solving, time management, discretion, and confidentiality are essential attributes.
• Ability to build good relationships. There will be frequent contact with internal and external people, either face-to-face or by telephone or email.
• Teamwork - collaborating with others to improve overall standards of work and service.
• Excellent written and verbal communication skills.
• Ability to prioritize and integrate a proactive approach to assignments.
• Overtly demonstrating a positive, problem-solving attitude during all work hours.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 25 pounds. Regular and predictable attendance is essential.

While performing the duties of this job, the employee is regularly required to speak and hear. The employee frequently is required to stand at a workstation for extended periods; walk; use hands to handle or feel objects, tools, or controls; reach with hands and arms; and ability to work on iPad, laptop, or desktop for extended periods of time reading, reviewing, and analyzing information and providing recommendations and summaries to patients. Must be able to effectively communicate with others verbally and in writing.

The company will ask you to help out in other positions depending on company needs. This means that you may not always work in the position that you were hired, teamwork and getting product out to patients is the goal, and this means helping out where you are needed is crucial to your success as well as the company’s success.

Schedule

This position regularly requires long hours and frequent weekend work.

Pay

$15.50 USD per hour

Benefits

Fluent provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental and vision insurance, and paid time-off program and non-matching 401k plan.