Key Leader

About the role

Founded in 2009 by sisters Kendall and Libby Glazer, Stoney Clover Lane makes customizable accessories for travel and everyday life. We make organization interesting. Our goal is to become your #1 accessory brand and the best way to surprise and delight friends and family as your go-to gift purchase. At Stoney Clover Lane, creating a memorable guest experience is our North Star. No detail and no occasion is too small. You can find Stoney Clover Lane online, at select retailers, and in our storefront locations.

At Stoney Clover Lane, we believe work should be just as inspiring, creative, and memorable as the products and experiences we create for our guests. We are a growing brand built on creativity, connection, and attention to detail, where every team member plays an important role in bringing the Stoney Clover Lane experience to life. Joining our team means being part of a collaborative and fast-paced environment where your ideas, individuality, and contributions matter. You will have the opportunity to learn, grow, take on new challenges, and build meaningful relationships with both your team and our guests. We are passionate about creating special moments, celebrating individuality, and having fun while delivering an exceptional experience. If you are excited by retail, love connecting with people, and want to grow with a dynamic brand, Stoney Clover Lane may be the place for you.

Responsibilities

• Deliver an exceptional guest experience on the sales floor, assisting guests with product selection and customization.
• Greet every guest with enthusiasm and introduce them to the Stoney Clover Lane brand, concept, and experience.
• Handle guest questions and concerns calmly and professionally, keeping the guest’s best interest in mind.
• Utilize the Point of Sale (POS) system to process purchases, payments, refunds, exchanges, and gift cards.
• Open and close the store in accordance with established company procedures.
• Serve as Manager on Duty when the Store Manager and Assistant Store Manager are not present.
• Complete daily store walkthroughs and support visual merchandising and sell-through assessments.
• Restock merchandise throughout the day and maintain the store’s visual standards.
• Understand daily and weekly sales goals and work with the team to achieve established targets.
• Utilize effective sales techniques and actively sell on the floor.
• Engage in clienteling and relationship-building activities to strengthen guest loyalty.
• Complete assigned inventory responsibilities, including receiving and processing merchandise, identifying discrepancies, and supporting stock-level management.
• Maintain an organized and efficient back of house.
• Assist with community outreach, special events, trunk shows, and pop-ups as needed.
• Maintain professional and courteous relationships with guests and team members while fostering a