Key Lead - Pocono Premium Outlet, Abercrombie & Fitch

About the role

The Key Lead is responsible for ensuring all customers receive a quality in-store experience by acting as the Floor Supervisor. They provide guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. As part of the store leadership team, the Key Lead drives store performance through customer experience and team achievement of daily sales.

Responsibilities

• Perform opening and closing routines
• Operate register/point of sale systems
• Fulfill OMNI channel orders
• Demonstrate product knowledge, brand awareness, and drive sales
• Build and maintain visual displays
• Analyze reporting to inform decision making
• Protect store assets and perform inventory control
• Represent the brand and exemplify company culture and values