Key Inside Sales Account Manager

About the role

Maintain customer satisfaction by providing problem-solving resources. It will be the responsibility of the Inside Sales Account Manager to ensure that the organization understands and satisfies its customers’ requirements. The ideal candidate will excel in critical thinking, effective and timely communication, and be a team player.

Responsibilities

• Direct communication and ownership of LTA accounts
• Perform and maintain daily and weekly reporting of staged shipments, daily sales, etc.
• Perform daily interactions with the customer base to accept and input purchase orders and delivery requirements
• Respond to customer requests for status and delivery updates
• Integrate with the team to ensure operations and raw material requirements are in line to support customer needs
• Develop skills in contract review and acceptance
• Cut and release shipments for all customers including creating labels needed for shipments
• Work with customers and customer portals for shipment releases
• Stage reports both at the beginning and end of the day to update shipping status
• Customer account management including meetings, calls, communication, etc.
• Completion and tracking of all information needed for orders to proceed in internal quality and order completion process
• Schedule maintenance for customers and production team including access to customer portals for system updates
• Maintain accounts receivable with the accounting team
• Maintain detailed account management records to include contract knowledge, expedite requests, price adjustments
• Support Sales Representatives with sales order entry for approved customer schedules and new orders
• Advise customers of the status of their open purchase orders by providing current ship dates or shipment pertinent information
• Support customer calls and meetings well prepared to answer questions and represent the Wyman Gordon Brand
• Utilize Excel and critical thinking skills to examine customer order book data to ensure adherence to