Key Holder Sales Associate - FT

About the role

We are seeking a Full Time Sales Associate Key Holder who will embody our mission and core values. This position involves engaging customers through shared ideas and solutions to foster long-term relationships. Key Holders also serve as the Manager-On-Duty in the absence of the Store Manager and Assistant Manager.

Responsibilities

• Maintain solid product knowledge and stay updated with new product releases.
• Demonstrate products and enhance interactions with customers.
• Perform general housekeeping to keep the store clean and organized.
• Aid in processing shipments, replenishing stock, merchandising, and monitoring inventory levels.
• Complete transactions quickly and accurately at the Point of Sale (POS).
• Ensure each customer receives outstanding service through genuine, friendly, and entertaining interactions.
• Engage customers in conversations using open-ended questions and active listening to understand their needs.
• Provide appropriate item selections based on customer needs.
• Handle escalated customer service issues and communicate resolutions to the Store Manager.
• Plan, assign, and direct tasks during shifts, ensuring accurate completion of closing activities.
• Carry out supervisory responsibilities according to PetPeople policies and applicable laws.

Requirements

• A genuine passion for pets and a strong interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder or Lead.
• Adept at building customer relationships through excellent customer service.
• High energy and enthusiasm.
• Ability to act with honesty, integrity, fairness, and mutual respect.
• Capable of multitasking and working in a fast-paced, multiple-priority environment.
• Ability to lift and move merchandise up to 50 lbs. frequently.
• Strong communication and problem-solving skills.
• Willingness to work varied hours, including nights, weekends, and holidays as needed.

Qualifications

While not specified, candidates should ideally have a high school diploma or equivalent.

Skills

• Customer service skills
• Product knowledge
• Time management
• Problem-solving abilities

Benefits

At PetPeople, we offer a competitive compensation and benefits package that includes:

• Medical, dental, and vision insurance
• Disability and life insurance
• Company-matched retirement savings plan
• Paid time off
• A great associate discount