Key Holder - Ross Park Mall

About the Role

Reporting to the Store Manager, the Key Holder strategically manages and promotes sales culture within a retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the store per Psycho Bunny’s core values and service standards.

Responsibilities

• Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and email addresses.
• Assist with the recruitment, training, development, and succession of high-performing, results-driven team members.
• Maintain and enhance product knowledge for yourself and the store team, ensuring the ability to communicate it effectively to customers.
• Control payroll and create service-driven schedules to maintain a highly profitable location while ensuring the highest service levels.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and monitor loss prevention.
• Achieve or exceed all inventory and shrink goals; oversee and manage physical inventory.
• Execute and process incoming and outgoing merchandise (transfers).
• Identify and communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all visual directives, meeting or exceeding Psycho Bunny’s visual presentation standards.
• Maintain a safe and compliant working atmosphere by executing all OSHA requirements.
• Assist with all other duties as required by the store manager.
• Work collaboratively with all other Psycho Bunny team members to achieve goals.

Requirements

• 1-year minimum retail management experience.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Strong communication skills and the ability to foster a customer-focused selling culture.

Benefits

• Employee discount on Psycho Bunny merchandise.
• Opportunities for growth in a rapidly expanding brand.
• Work in a team of smart and passionate individuals.

The salary will be determined based on your work location, knowledge, skills, and competencies.