Retail Key Holder-PALMER PARK MALL

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand—you become part of Gingham Nation, where people are at the center of everything we do. We invest in your growth so you can learn, lead, and help create feel-good moments every day.

About the role

As a Key Holder, you will support delivering the sales plan through effective execution of store and operational tasks. Store leaders are retail and customer-savvy, dedicated brand ambassadors who thrive on connections with customers.

Responsibilities

• Act as manager on duty when scheduled to address customer experience, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences by demonstrating and modeling selling behaviors rooted in company values and product knowledge.
• Set direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines, including bank deposits, receipt of shipment, and dissemination of company directives.
• Create genuine connections with customers by uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Drive rewards program enrollment and engagement on the sales floor and at checkout.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• Maintain store appearance through physical tasks such as climbing ladders, lifting (up to 50 pounds), reaching, bending, and kneeling.
• Adhere to all safety standards and maintain company values, policies, and procedures.
• Thrive in a customer-first retail environment and foster a customer-focused selling culture.
• Demonstrate effective communication, adaptability, and in-the-moment coaching for associates.
• De-escalate store and customer situations effectively.
• Must be available to work peak days and times, including evenings, weekends, and holidays.

Requirements

• High school diploma, GED certificate, or relevant work experience.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• Limited Medical Benefit Plans with access to a national PPO network, prescription drug coverage, and telemedicine (eligibility varies by state).
• Dental and vision coverage for frames and eye exams.
• Care benefits with unlimited access to Care.com for short-term and ongoing care needs.
• No-cost mental health and wellbeing support through the Employee Assistance Program (EAP).
• On-demand access to earned wages through DailyPay.
• 40% merchandise discount and free Bath & Body Works product.

Visit bbwbenefits.com for more details.