Key Holder (Part-Time) @ Renaissance Phoenix Downtown

About the role

As a Key Holder, you’ll be an integral part of our store’s day-to-day operations, working alongside the management team to create memorable moments for our guests. This role is perfect for someone who thrives on delivering exceptional service in a fun, dynamic environment.

Responsibilities

• Promptly greet store guests and offer assistance to provide quality guest service.
• Consistently practice suggestive selling to increase sales by engaging guests in conversation, suggesting promotional items, and attempting to add on to every sale.
• Maintain knowledge of the store’s products, including current sales, promotions, sales targets, KPI goals, and new products.
• Meet company presentation standards for merchandise display, store cleanliness, receiving shipments, replenishing stock, and rotating product.
• Follow Event Network and hotel appearance and dress standards.
• Process all transactions accurately and efficiently, including cash, credit card payments, employee discounts, guest room charges, and hotel property charges.
• Complete store paperwork and procedures, such as printing register reports, performing cycle counts, and opening/closing store procedures.
• Recognize security risks and protect company and store assets by preventing and handling loss situations.
• Follow all applicable state and federal laws, as well as company policies for store operations, timekeeping, loss prevention, and human resources.
• Work collaboratively with staff to achieve store goals and contribute to a positive work environment.

Requirements

• Experience as a keyholder or supervisor in a retail environment.
• Merchandising experience organizing and presenting products that are visually appealing.
• Friendly, outgoing personality with a service mindset.
• Must be 21 or older for liquor sales.
• Flexible availability, including weekends, holidays, morning, and evening shifts.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Frequently required to stand for up to 8 hours (excluding breaks and meal periods).
• Walk and use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 40 pounds.
• Ability to read, count, and write accurately to complete all required paperwork.