Key Holder (Part-Time) @ Miralina Resort

About the role

As a Key Holder, you’ll be an integral part of our store’s day-to-day operations, working alongside the management team to create memorable moments for our guests. This role is perfect for someone who thrives on delivering exceptional service in a fun, dynamic environment.

Responsibilities

• Promptly greet store guests and offer assistance to provide quality guest service to everyone who shops in the store.
• Consistently practice suggestive selling to create and increase sales by using open-ended questions to engage the guest in conversation, suggesting promotional items, and attempting to add on to every sale.
• Maintain knowledge about the store’s products, including current sales and promotions, sales targets, key performance indicators (KPI goals), and new products.
• Meet company presentation standards by following guidelines for merchandise display, store cleanliness, receiving merchandise shipments, replenishing, and ensuring product is rotated when restocked.
• Follow Event Network and hotel appearance and dress standards.
• Process all transactions in the cash register system accurately and efficiently, including cash and credit card payments, employee discounts, guest room charges, and hotel property charges.
• Complete store paperwork and other procedures required for the operation of the store, such as printing register reports, performing cycle counts, and opening and closing store procedures.
• Recognize security risks and protect company and store assets, including preventing and properly handling situations that could result in loss to the store and company.
• Follow all applicable state and federal laws and company policies and procedures for store operations, timekeeping, hotel, loss prevention, and human resources.
• Work together as a team with all staff to achieve store goals and contribute toward creating a positive work environment.

Requirements

• Experience as a keyholder or supervisor in a retail environment.
• Merchandising experience organizing and presenting products that are visually appealing.
• Friendly, outgoing personality with a service mindset.
• Must be 21 or older for liquor sales.
• Flexible availability, including weekends, holidays, morning, and evening shifts.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand for up to 8 hours (except during breaks and meal periods required by law and company policy).
• Walk and use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 40 pounds.
• Ability to read, count, and write accurately to complete all required paperwork.