Key Holder - Part Time

About the role

A PetPeople Sales Associate Key Holder models our Mission and Core Values. Striving to be the neighborhood place for natural foods and quality supplies for dogs and cats; engaging customers through sharing ideas and providing solutions to build lasting relationships. Additionally, Key Holders act as the Manager-On-Duty in the absence of the Store Manager and Assistant Manager.

Responsibilities

• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Absorb and process shipment, replenish product, merchandise, and monitor floor stock to ensure all product is priced, displayed, and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Handle escalated customer service related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Manager.
• Plan, assign, and direct work during shift including ensuring the accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.

Requirements

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness, and mutual respect.
• Ability to multi-task and work in a fast-paced, multiple-priority environment.
• Ability to move merchandise up to 50 lbs. frequently.
• Communication and problem-solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.

Skills

• Customer service skills.
• Product knowledge.
• Time management.
• Problem-solving skills.

Benefits

• Competitive compensation.
• A great associate discount.

Pay

• Hourly wage based on experience and qualifications.

Schedule

• Varying hours/days, including nights, weekends, and holidays as needed.