Key Holder - MAC Cosmetics - Full Time - Arlington, VA

About the role

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets. You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis. If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Responsibilities

• Coach and mentor the sales team, modelling behaviors for inspirational, authentic and personalized customer service.
• Lead by example to achieve sales and customer service targets.
• Perform start and end of day cash reconciliation.
• Open and close the store on a rota basis.

Requirements

• Proven retail experience, preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Ability to work retail hours including days, nights, weekends and special events in a fast‑paced environment.
• Proof of right to live and work in the country (if invited to interview).

Qualifications

• Previous retail operations experience including cash reconciliation and opening/closing the store (desirable).
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets (desirable).
• Experience with retail point‑of‑sale software.

Skills

• Coaching and mentoring.
• Cash handling and reconciliation.
• Store opening and closing procedures.
• Point‑of‑sale software proficiency.
• Ability to work flexible retail hours.

Benefits

• Health insurance coverage (medical, dental, vision).
• Wellness and family support programs.
• Life and disability insurance.
• Retirement savings plans.
• Paid leave programs.
• Education‑related programs.
• Paid holidays and vacation time.
• Many additional benefits, many subsidized or fully paid by the company.

Pay

The anticipated hourly range for this position is $18.98 to $31.63. Exact hourly rate depends on experience, skills, education, and budget, and may vary by geographic location. In addition to base salary, the role is eligible for participation in a highly competitive bonus program.

Schedule

Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment.