Key Holder - Jo Malone London Easton - Part Time - Columbus, OH

About the role

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets. You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation and will have responsibility for opening and closing the store on a rota basis. If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Responsibilities

• Lead by example, modelling behaviors for the sales team to provide inspirational, authentic and personalized customer service
• Coach and mentor team members to achieve sales and customer service targets
• Carry out start and end of day cash reconciliation
• Open and close the store on a rota basis
• Support the Store Manager and Assistant Manager in ensuring smooth, efficient store operations

Qualifications

• Proven retail experience, preferably within cosmetics
• Ability to provide inspirational, authentic and personalized customer service
• Previous retail operations experience including cash reconciliation and opening/closing the store (desirable)
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets (desirable)
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Pay

Anticipated Base Salary Range: $17.63 to $29.38 per hour (depending on qualifications, skills, experience and/or budget), based on a 40 hour work week (range to be scaled accordingly). The Company maintains highly competitive incentive compensation programs; you may be eligible to participate in the applicable Commission/Bonus Plan under the plan guidelines in effect at the time of hire. Additional details regarding the commission plan will be provided as part of onboarding.

Benefits

• Health insurance coverage (medical, dental, and vision insurance)
• Wellness and family support programs
• Life and disability insurance
• Retirement savings plans
• Education-related programs
• Paid holidays and vacation time