Key Holder- FT

About the role

We are seeking a Full Time Sales Associate Key Holder who shares our passion for high quality, natural, wholesome, and nutritious pet foods and treats. This position is ideal for individuals who are passionate about pets and animal welfare, and who enjoy building long-term relationships with customers.

Responsibilities

• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Approach and engage every customer in conversation using open-ended questions and active listening to determine their needs and provide them with appropriate item selections.
• Ensure each customer receives outstanding service by providing a genuine, friendly, and entertaining experience.
• Maintain a clean, organized store by performing general housekeeping tasks.
• Aid in processing shipments, replenishing product, merchandising, and monitoring floor stock to ensure all product is priced, displayed, and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Handle escalated customer service related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to the Store Manager.
• Plan, assign, and direct work during the shift, including ensuring the accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.

Requirements

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness, and mutual respect.
• Ability to multi-task and work in a fast-paced, multiple-priority environment.
• Ability to move merchandise up to 50 lbs. frequently.
• Communication and problem-solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

Qualifications

High school diploma or equivalent required. Previous retail experience preferred.

Skills

• Product knowledge
• Customer service
• Time management
• Physical stamina

Benefits

Competitive compensation and benefits package includes medical, dental, vision, disability, and life insurance, company-matched retirement savings plan, paid time off, and a great associate discount.

Pay

Compensation is commensurate with experience.

Schedule

Variety of shifts available, including evenings, weekends, and holidays.