Key Holder (Boston)

Catbird is a beloved jewelry brand with over 21 years in business, known as the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird attracts an international clientele to its brick-and-mortar stores and website. Our carefully curated selection includes in-house designs made in our Brooklyn studio using ethically sourced materials and conflict-free stones, as well as pieces from other designers.

About the role

As a Key Holder at our Boston store, you’ll lead the sales floor, set the tone for exceptional service, and drive strong sales. You’ll coach Stylists in real time, perform hands-on services like Forever Jewelry welding and device-based ear piercing, and support daily store operations. This role is perfect for someone who thrives on customer connection, team leadership, and working with beautiful products.

Responsibilities

• Lead the sales floor with confidence and warmth, ensuring every customer receives a welcoming, high-touch buying experience
• Drive sales by actively engaging customers and confidently selling demi-fine jewelry, Forever Jewelry, and piercing services
• Perform Forever Jewelry welding and device-based ear piercings to the highest standards, prioritizing precision, safety, and customer comfort
• Coach and support Stylists through real-time feedback, modeling strong selling behaviors, service excellence, and brand storytelling
• Monitor service flow, wait times, and floor coverage; adjust as needed to balance selling and services during busy periods
• Resolve customer questions, returns, or escalations with care, professionalism, and sound judgment
• Open and close the store, and support daily operations including inventory, merchandising, and visual standards

Requirements

• Proven experience as a retail leader with the ability to guide and motivate a sales team
• Sales-minded and service-driven, with a strong belief that exceptional customer experience drives results
• Comfortable performing hands-on services, including Forever Jewelry welding and device-based piercing, after training
• Calm, confident, and organized, with the ability to prioritize and adapt in a fast-paced environment
• Thoughtful communicator who leads with kindness, clarity, and common sense
• Jewelry or piercing experience is a plus, but curiosity and a commitment to learning are essential
• Flexible and reliable with scheduling, including weekends and holidays
• Able to meet physical requirements, including standing for extended periods, light lifting, reaching, and repetitive wrist/hand movements (e.g., during welding)
• Willingness to discuss reasonable accommodations to support individual needs

Benefits

• Health insurance with 75% of the medical premium covered by Catbird (25% covered for children)
• Dental and vision insurance options
• Flexible Spending Account (FSA) for pre-tax contributions to medical and childcare expenses
• Two weeks of accrued vacation and 7 sick days
• Life insurance (1x annual salary) fully covered by Catbird
• Voluntary life insurance and short/long-term disability at reduced group rates
• 7 days of backup childcare (in-home or at a Vivvi childcare center)
• Employee discount: 50-70% off the Catbird line and 30% off designer pieces
• 401(k) with profit sharing and safe harbor contributions (eligibility after 90 days)
• Parental leave: 20 weeks total, with 12 weeks fully paid
• Pre-tax transit benefits to help save on commuting costs
• Professional development stipend: $200/year, plus access to workshops and talks
• The Catbird Foundation: At least 1% of all sales donated year-round to nonprofits aligned with our values (over $2MM donated to date)
• Cold brew in the summer, team bonding events, and happy hours
• Warm, casual work environment where people can truly be themselves
• Commission opportunities