Key Holder

About the role

Petco is dedicated to improving lives by supporting pets and their human companions. As a Key Holder, you play a crucial role in ensuring the smooth operation of the store, providing excellent customer service, and maintaining a safe environment for all.

Responsibilities

• Pet First – Protect & Empower
• Ensure the health, safety, and proper handling of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Follow all policies and procedures related to animal welfare, safety, and store operations.
• Foster the Fun – Connect & Bond
• Deliver friendly, knowledgeable, and solution-oriented service to every customer.
• Support and supervise store partners, helping maintain productivity and positive morale.
• Aid in training new partners and reinforcing best practices on the sales floor.
• Maintain a clean, organized, and visually appealing store environment.
• Let's Go! Own & Commit
• Open and close the store while following all cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.

Key Responsibilities

• Store Operations, Merchandising & Inventory
• Maintain merchandise presentation and in-stock conditions to Petco standards.
• Ensure accurate pricing and signage throughout the store.
• Absorb inventory counts, product replenishment, and shrink awareness.
• Monitor merchandising and inventory conditions during shifts and escalate issues as needed.
• Ensure compliance with company policies, procedures, and safety standards.
• Customer Experience & Leadership
• Address customer questions and resolve concerns promptly and professionally.
• Model Petco’s selling behaviors and service expectations.
• Provide guidance and direction to partners during assigned shifts.
• Escalate concerns appropriately to store leadership.

What You Bring

• Experience & Skills
• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Essential Functions & Work Environment

• This role is primarily performed in a Pet Care Center retail environment.
• The Key Holder is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.
• Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events.
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• A limited amount of travel may be required for training, meetings, or community engagement.

Why You’ll Love It

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see here.