Key Holder - ATLANTA

About the Company

Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality, style, and substance in every size — 00-32, we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016 by Emma Grede and Khloé Kardashian to empower all women to celebrate their bodies with confidence through high-quality designs in all sizes. What started as the largest denim launch in history has evolved into an iconic and inclusive fashion line of denim, ready-to-wear, swim, and accessories.

About the Role

This individual is fashion-obsessed and client- and brand-centric, with all efforts focused on supporting client needs through styling. As a passionate brand ambassador, this role promotes brand engagement with clients, partners, and within their city. The role acts as a representative of Good American in the daily business operations of the store, supporting all store initiatives including superior client engagement, store upkeep, operational support, ensuring visual standards, and driving sales results and KPI goals. This role reports to the Store Manager/Store Director.

Responsibilities

• Be an ambassador for the brand and promote the culture of Good American internally and externally.
• Drive financial results by achieving individual sales targets and coach and support team members to drive total store and brand performance.
• Ensure individual KPI goals are attained and coach and support the achievement of KPI goals for team members and the store.
• Follow through on the customer journey to ensure a satisfied client.
• Support client needs through styling advice and suggestions with every engagement.
• Deliver the best possible client experience with every type of engagement (in-store, virtual, alternate mediums).
• Take a solution-oriented approach to resolving customer service issues with the brand and client top of mind.
• Create and develop a robust client book based on strong engagement, ensuring client acquisition and retention are key focuses for the store and brand.
• Support and ensure floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store, both front and back of house.
• Support and ensure all visual merchandising initiatives, including adhering to visual directives and meticulous upkeep of visual standards that align with brand guidelines.
• Support all inventory initiatives, including regular cycle counts, inventory reconciliation, and processing, completed according to company guidelines.
• In partnership with the Store Manager/Director, create and bring to life activations/events in the store that focus on client acquisition and retention/development.
• Attend all meetings as required by the business and lead meetings as needed.
• Contribute toward creating and maintaining a positive team culture within the store.
• Be a strong partner to the corporate team and deliver feedback and insights.
• Take on additional projects/responsibilities as needed by the business.

Requirements

• At least 2+ years of experience in a retail apparel environment.
• Experience within women’s apparel retail preferred.
• Familiar with key retail performance indicators.
• Adaptable, open-minded, an active listener, and compassionate.
• Comfortable and savvy with computer technology, including PC and iOS devices.
• Effective communication skills (both oral and written) to engage with clients and team members.
• Strong fashion acumen and ability to style clients.
• Travel approximately 10% of the time.
• Ability to climb ladders.
• Ability to lift 25+ lbs.

This role requires being onsite four days a week.

Company Values

At Good American, we believe that a diverse and inclusive workplace drives innovation and success. We are committed to creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome applicants from all backgrounds and encourage individuals of all races, gender identities, ages, religions, sexual orientations, abilities, and veteran statuses to apply.

We are B Corp certified! As our business has grown, so has our responsibility to our community, our planet, and our operations. Being B Corp certified means we will continue to prioritize people and the planet alongside profit.