Key Holder

Vince is seeking a highly motivated, results-driven, luxury-minded Full-Time Sales Supervisor who leads with selling and elevates every client interaction. You bring energy, expertise, and a deep passion for the Vince brand.

Responsibilities

• Consistently achieves and exceeds personal sales goals, KPIs, and clienteling expectations
• Build a deep understanding of our fabrics, fits, construction, and design intent and use it as a selling tool to inspire confident purchasing decisions
• Cultivate and grow a robust client book through proactive outreach (SMS, email, personalized follow-up, and referrals) to generate repeat business and deepen client loyalty
• Speak confidently about the Vince aesthetic, turning standard styling conversations into meaningful, brand-focused interactions that drive sales
• Convert walk-in traffic into loyal clients through elevated engagement, strategic wardrobing, and a genuine consultative selling approach
• Model best-in-class selling and clienteling behaviors on the floor to inspire and elevate the rest of the team
• Support store operations as needed including POS, merchandising, inventory, and visual standards to maintain an environment that reflects the Vince luxury experience
• Uphold all company policies, including loss prevention and operational procedures

Responsibilities may change based on business needs.

Requirements

• Proven success in a retail sales environment, with a demonstrated ability to meet or exceed sales goals and performance metrics
• Strong selling instincts: understand the client, create openness, build rapport, and close a sale without pressure
• Deep understanding of the Vince brand identity and the ability to confidently connect clients to the Vince aesthetic through personalized styling
• Strong communication and relationship-building skills that naturally build trust and long-term client loyalty
• Positive, motivating energy and a collaborative, high-performing team environment
• Self-motivated, goal-oriented mindset; proactive about generating business rather than relying on walk-in traffic

Qualifications

• 2+ years experience in retail sales, preferably in a luxury environment
• Proven ability to meet or exceed sales goals
• Team player who thrives in a collaborative environment
• Strong verbal and written communication skills
• Comfortable with POS systems, CRM tools, and Microsoft Office
• Able to climb ladders and stairs; bend, reach, lift, move, and carry boxes weighing up to 35 pounds while merchandising and maintaining the sales floor
• Flexible work schedule; must be open to work weekends, evenings, events, and holidays

Pay

Compensation range for this role is $19–22/hour plus eligibility for sales-based incentive programs.

Benefits

• Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding
• 401(k) with employer match
• Generous paid time off plans for vacation, sick, and personal time, as well as company holidays
• Clothing allowance & merchandise discounts
• $400 annual gym reimbursement
• Mental health support tools and telehealth psychology and psychiatry
• Family and caregiving benefits including competitive paid parental leave and supplemental infertility coverage
• Life, accidental death & dismemberment, short-term disability, and long-term disability insurance
• Supplemental hospital indemnity, specified disease, and accident coverage
• Pre-tax commuter benefits including transit and parking
• Discounted pet, home & auto, and legal insurance