Key Holder

About the role

The Key Holder supports the Store Management in the daily operation of the store and elevates sales performance by demonstrating leadership and coaching associates. They also lead a high-performing customer-first oriented team, resolve customer complaints, and partner with the Store Manager.

Responsibilities

• Support the Store Management in the daily operation of the store
• Elevate sales performance by demonstrating leadership and coaching associates
• Lead a high-performing customer-first oriented team
• Resolve customer complaints and issues quickly, efficiently, and with respect
• Partner with the Store Manager to drive Goodwill brand loyalty
• Ensure the selling floor is neat, clean, organized, and reflects the correct visual image
• Enforce and support Store Manager in holding team accountable to Company policies and procedures
• Communicate product needs to the stock team ensuring that flow of product to the floor is quick and efficient
• Manage customer flow to ensure the best possible experience and that every customer is engaged
• Drive partnership on the selling floor between sales specialists and store associates
• Develop and retain talented employees by coaching in the moment and providing feedback to the Store manager to support training and development
• Assist Store Manager in recruiting, training, and developing team ensuring all positions are filled in a timely manner with qualified candidates
• Continually provide feedback to the Store Manager on employee level of proficiency in their role and support with training and development
• Ensure the integrity of staff’s time and attendance
• Enforce and support Store Manager in holding team accountable to Company policies and procedures

Requirements

• Minimum 1+ year experience in retail store supervisory
• High School Diploma, equivalent, or combination of education and relevant experience

Skills

• Proven ability to drive and exceed individual and store results
• Proven ability to build lasting relationships with customers and colleagues
• Ability to adapt to and engage with different customers
• Strong interpersonal and communication skills (verbal and written) with customers, sales leadership team and colleagues
• Demonstrated collaborative skills and ability to work well within a team
• Ability to receive feedback and take action when appropriate
• Accuracy and attention to detail required
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays
• Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment

Benefits

Generous Time off policy to use when you need it
Health, wellness and financial resources to help you achieve our personal goals
Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
Retirement matching programs and contributions
Transit and commuter benefits

What We Offer

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive.