Key Holder

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

About the role

You are passionate about delivering a transformational client experience, building our brand one customer at a time and driving business through sales. You demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. You’re resourceful and collaborative – a team player who is savvy about the visual and operational aspects of the role and committed to loss prevention. You are also responsible and have a high degree of maturity and integrity to take on the responsibility of opening and closing the store. A sense of humor is a plus!

Responsibilities

• Build and maintain new and existing customer relationships to drive the business and meet personal sales goals
• Create the customer experience through use of selling skills and extensive product knowledge
• Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer
• Ensure all sales and operational policies and procedures are followed and maintained
• Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing the store

Requirements

• 2-4 years of experience in a high volume, customer-driven retail environment
• Strong personal selling and customer relations experience, along with verbal and written communication skills
• Open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts

Benefits

• Competitive pay and rewards for high performance
• Comprehensive benefits to support mental and physical health, financial security, and overall wellness
• Generous employee discount and access to exclusive special offers on Tory Burch collections
• Retail Excellence Programs in Styling, Coaching, Brand Ambassador, and more
• Paid volunteer days and opportunities to give back through the Tory Burch Foundation

Pay

The compensation range for this position is 18.00 USD - 22.00 USD per hour, based on relevant experience and work location.

Culture

• Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no “I” in Tory
• Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing

#TeamTory Values: We show up with honesty & kindness, act with integrity & compassion, work with passion & humility, and lead with excellence & humor.