Key Holder

Key Responsibilities

• Deliver a welcoming, educational, and personalized customer experience
• Model Topdrawer’s values in every interaction, from storytelling to service follow-up
• Support the store team in building lasting relationships with customers and local partners
• Lead by example on the sales floor and during peak periods
• Assist in onboarding and mentoring new team members
• Maintain a positive, inclusive, and collaborative team environment
• Perform opening and closing procedures with a high level of responsibility
• Assist with inventory receiving, restocking, and visual merchandising
• Uphold visual standards that reflect Topdrawer's curated and elegant assortment
• Contribute to achieving daily sales, conversion rate goals, and AOV goals
• Support in monitoring store performance and identifying ways to improve
• Help maintain store standards in cleanliness, presentation, and customer care
• Stay informed on product knowledge and promotions

Team Support & Leadership

• Lead by example on the sales floor and during peak periods
• Aid in onboarding and mentoring new team members
• Maintain a positive, inclusive, and collaborative team environment

Store Operations & Merchandising

• Perform opening and closing procedures with a high level of responsibility
• Assist with inventory receiving, restocking, and visual merchandising
• Uphold visual standards that reflect Topdrawer's curated and elegant assortment

Sales & Business Support

• Contribute to achieving daily sales, conversion rate goals, and AOV goals
• Support in monitoring store performance and identifying ways to improve
• Help maintain store standards in cleanliness, presentation, and customer care
• Stay informed on product knowledge and promotions