Key Holder

Key Responsibilities

• Deliver a welcoming, educational, and personalized customer experience
• Model Topdrawer’s values in every interaction, from storytelling to service follow-up
• Support the store team in building lasting relationships with customers and local partners
• Lead by example on the sales floor and during peak periods
• Aid in onboarding, coaching, and mentoring new team members
• Help maintain a positive, inclusive, and collaborative team environment
• Perform opening and closing procedures with a high level of responsibility
• Assist with inventory receiving, restocking, and visual merchandising
• Uphold visual standards that highlight Topdrawer’s curated and elegant assortment
• Contribute to achieving daily sales, conversion, and average order value goals
• Support monitoring of store performance and share opportunities for improvement
• Maintain store standards in cleanliness, presentation, and customer care
• Stay up to date on product knowledge, new arrivals, and promotions

Team Support & Leadership

• Assist in onboarding, coaching, and mentoring new team members
• Help maintain a positive, inclusive, and collaborative team environment
• Lead by example on the sales floor and during peak periods

Store Operations & Merchandising

• Perform opening and closing procedures with a high level of responsibility
• Aid in inventory receiving, restocking, and visual merchandising
• Uphold visual standards that highlight Topdrawer’s curated and elegant assortment

Sales & Business Support

• Contribute to achieving daily sales, conversion, and average order value goals
• Support monitoring of store performance and share opportunities for improvement
• Maintain store standards in cleanliness, presentation, and customer care
• Stay up to date on product knowledge, new arrivals, and promotions