Key Holder

Key Holder – Role Overview

As a Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life through exceptional customer experience, product knowledge, and day-to-day store support. You lead by example, take ownership of opening and closing the store, and support the team in creating a thoughtful, inspiring environment. Whether you're sharing the story behind a fountain pen or helping a customer discover their next creative ritual, you serve as a trusted guide and ambassador of quiet design. This is an ideal role for someone passionate about creativity, service, and growing into a future leadership role.

Key Responsibilities

• Customer Experience & Community

• Deliver a welcoming, educational, and personalized customer experience
• Model Topdrawer’s values in every interaction, from storytelling to service follow-up
• Support the store team in building lasting relationships with customers and local partners

• Team Support & Leadership

• Lead by example on the sales floor and during peak periods
• Assist in onboarding and mentoring new team members
• Maintain a positive, inclusive, and collaborative team environment

• Store Operations & Merchandising

• Perform opening and closing procedures with a high level of responsibility
• Assist with inventory receiving, restocking, and visual merchandising
• Uphold visual standards that reflect Topdrawer's curated and elegant assortment

• Sales & Business Support

• Contribute to achieving daily sales, conversion rate goals, and AOV goals
• Support in monitoring store performance and identifying ways to improve
• Help maintain store standards in cleanliness, presentation, and customer care
• Stay informed on product knowledge and promotions

Qualifications

• Passionate about sustainability, creativity, and intentional living
• Detail-oriented and operationally strong, with a deep appreciation for beautiful, functional tools
• Naturally curious and committed to continuous learning and improvement
• Experienced or interested in visual merchandising and product storytelling

Benefits

• Part-Time: Part-time (hourly)
• Generous Employee Discount
• Flexible Spending Accounts (FSA) for Health and Dependent Care
• 401(k) Retirement Plan (IRA) with Company Matching
• Commuter Benefits
• Monthly Sales Commission

Prior Experience

• 2+ years of retail management experience

Physical Requirements

• This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs.
• Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.

About Topdrawer

Topdrawer designs tools for the impossibly creative. Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities, with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects. Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.