KEY HOLDER

About the role

The Key Holder supports store management and their store team by delivering sales plans through effective execution of sales and operational tasks.

Responsibilities

• Consistently achieves or exceeds monthly sales and KPI goals
• Actively develops new clients by finding new ways to enhance and develop business
• Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients
• Effectively captures client data for connecting with clients and building relationships
• Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends
• Upholds all brand values and relationship values
• Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business
• Follows through and accomplishes multiple projects and store priorities in a timely manner
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team
• Demonstrates proper etiquette when communicating (i.e. in-person, phone, e-mail, and written communication)
• Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed
• Maintains store, lunchroom, stockroom and bathroom to Company standard and compliance standards
• Demonstrates high level of quality in work, attendance and appearance
• Participates in non-selling activities and loss prevention initiatives
• Attends all required Store Meetings
• Maintains standards of store cleanliness and organization
• Affords assistance in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Affords assistance in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines
• Affords assistance in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving
• Affords assistance in maintaining compliance to all Company Policies & Procedures
• Additional responsibilities assigned by supervisor related to your position/department
• Less than 20% travel may be required as necessary
• Ability to be flexible and willing to work extended hours when necessary

Qualifications

• 2 - 5 years retail sales experience
• Luxury experience preferred
• Exemplary selling and clienteling skills
• Computer skills: Word, Excel, Microsoft Outlook and POS systems

Skills

• Leadership
• Motivator
• Results Orientated
• Communication
• Client Focus
• Teamwork
• Optimistic
• Honest and Integrity
• Professionalism
• Adaptability
• Solutions orientated
• Thoroughness
• Organization

Benefits

St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.