Key Holder

Key Responsibilities

• Strategically manage and promote sales culture within a Retail environment.
• Achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control.
• Guarantee consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.
• Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and e-mail addresses.
• Assist with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
• Understand and maintain own level of Product Knowledge and directly responsible for Store(s) Team Member’s level of Product Knowledge and the ability to communicate it to customers.
• Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and monitor Loss Prevention.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
• Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).
• Manage and communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny’s standards.
• Execute all requirements concerning OSHA to maintain a safe and compliant working atmosphere for all Store Team Members & customers.
• Communicate effectively with the store manager to ensure the successful execution of all tasks.
• Work collaboratively with all other Psycho Bunny team members to achieve goals.

Requirements

• 1-year minimum retail management experience.
• Flexible schedule, including nights, weekends, and holidays.
• Strong communication skills and the ability to foster a customer-focused selling culture.

Qualifications

• Must be able to work a flexible schedule, including nights, weekends, and holidays.
• Must have strong communication skills and the ability to foster a customer-focused selling culture.

Skills

• Strong leadership and management skills.
• Excellent customer service and interpersonal skills.
• Ability to handle multiple tasks and prioritize responsibilities.
• Knowledge of retail operations and procedures.
• Ability to analyze data and make informed decisions.

Benefits

• Sweet discount on the coolest fits.
• Room to grow in a rapidly expanding brand.
• Surrounded by smart and passionate people.

Pay

The salary will be determined based on your work location, knowledge, skills, and competencies.

Schedule

Flexible schedule, including nights, weekends, and holidays.

Benefits

• Diversity & Inclusion
• EEO Employer
• Equal Opportunity Employer
• Accommodations for candidates with disabilities