Key Holder

Key Responsibilities

• Strategically manage and promote sales culture within the Retail environment.
• Achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control.
• Guarantee consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.
• Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and e-mail addresses.
• Assist with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
• Understand and maintain own level of Product Knowledge and directly responsible for Store(s) Team Member’s level of Product Knowledge and the ability to communicate it to customers.
• Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and monitor Loss Prevention.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
• Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).
• Manage and communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny’s standards.
• Execute all requirements concerning OSHA to maintain a safe and compliant working atmosphere for all Store Team Members & customers.
• Communicate and execute all other duties as required by the store manager.
• Work collaboratively with all other Psycho Bunny team members to achieve goals.

Requirements

• 1-year minimum retail management experience.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Strong communication skills and the ability to foster a customer-focused selling culture.

Qualifications

• Must be able to work a flexible schedule, including nights, weekends, and holidays.
• Must have strong communication skills and the ability to foster a customer-focused selling culture.

Skills

• Customer Service
• Team Management
• Product Knowledge
• Sales Strategy
• Loss Prevention
• Inventory Management
• Visual Merchandising
• OSHA Compliance

Benefits

• Compensation will be determined based on work location, knowledge, skills, and competencies.
• Opportunity for growth in a rapidly expanding brand.
• Work surrounded by smart and passionate people.

Pay

The salary will be determined based on your work location, knowledge, skills, and competencies.

Schedule

Flexible schedule, including nights, weekends, and holidays.

Employment Type

Full-time