Key Holder

About the Role

Reporting to the Store Manager, the Key Holder strategically manages and promotes a sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee a consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.

Responsibilities

• Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and e-mail addresses.
• Assist with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
• Understand and maintain own level of Product Knowledge and ensure Store Team Members’ level of Product Knowledge and ability to communicate it to customers.
• Manage payroll control and service-driven scheduling to maintain a highly profitable location while providing the highest service levels to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and monitor Loss Prevention.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
• Execute and process merchandise, both incoming and outgoing (Transfers).
• Communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all Visual Directives and maintain the visual presentation of the Store to meet or exceed Psycho Bunny’s standards.
• Execute all OSHA requirements to maintain a safe and compliant working atmosphere for all Store Team Members and customers.
• Assist with all other duties as required by the store manager.
• Work collaboratively with all Psycho Bunny team members to achieve goals.

Qualifications

• 1-year minimum retail management experience.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Strong communication skills and ability to foster a customer-focused selling culture.

Benefits

• Sweet discount on the coolest fits.
• Room to grow in a rapidly expanding brand.
• Surrounded by smart and passionate people.

Diversity & Inclusion
Psycho Bunny is dedicated to growing our diverse and inclusive workforce. If your past experience doesn’t perfectly match the listed requirements, we encourage you to apply anyway—you could be a great fit for this or other positions. Psycho Bunny is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction, or any other protected class in accordance with federal, state, or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.