Key Holder

About the role

The Key Holder role at Petco is a trusted member of the leadership team who ensures smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers.

Responsibilities

• Pet First: Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Foster the Fun: Deliver friendly, knowledgeable, and solution-oriented service to every customer. Support and supervise store partners, helping maintain productivity and positive morale.
• Let’s Go!: Open and close the store while following all cash handling, safety, and security protocols. Support daily store operations including sales, task execution, and recovery. Execute merchandising standards, assist with inventory activities, and identify and communicate merchandising issues.

Requirements

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Essential Functions & Work Environment

• This role is primarily performed in a Pet Care Center retail environment. The Key Holder is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• A limited amount of travel may be required for training, meetings, or community engagement.

Qualifications

• Must be a licensed veterinarian.
• Must have a valid driver’s license and reliable transportation.
• Must be able to pass a background check and drug screening.

Skills

• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Benefits

• Comprehensive health and financial benefits, including a 401(k) plan.
• Incentives and PTO.

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Variable schedule to accommodate Petco’s operating hours.

Company Information

• Petco Animal Supplies, Inc. is an Equal Opportunity Employer.
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