Key Holder

About the role

We're looking for a Key Holder to join our team at Petco. This role is ideal for someone who enjoys leading on the floor, solving problems in the moment, and delivering a great experience every day.

Responsibilities

• Pet First – Protect & Empower: Uphold Petco's animal care standards, ensuring the health, safety, and proper handling of all animals.
• Foster the Fun – Connect & Bond: Promote a safe, welcoming environment for pets, pet parents, and partners. Follow all policies and procedures related to animal welfare, safety, and store operations.
• Let's Go! Own & Commit: Support store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. Assist with training new partners and reinforcing best practices on the sales floor. Help maintain a clean, organized, and visually appealing store environment.

Key Responsibilities

• Maintain merchandise presentation and in-stock conditions to Petco standards.
• Achie accurate pricing and signage throughout the store.
• Aid in inventory counts, product replenishment, and shrink awareness.
• Maintain merchandising and inventory conditions during shifts and escalate issues as needed.
• Ensure compliance with company policies, procedures, and safety standards.

What You Bring

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Essential Functions & Work Environment

• This role is primarily performed in a Pet Care Center retail environment.
• The Key Holder is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.
• Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events.
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• A limited amount of travel may be required for training, meetings, or community engagement.

Why You’ll Love It

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.

Pay and Benefits

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied. Salary Range: $18.75 - $28.75 Hourly or Salary Range will be reflected above.

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see here.