Key Holder

About the role

The Key Holder supports the Manager by assisting with daily operations, including opening and closing procedures. Serving as a Joy Creator, they provide exceptional guest service, create a warm and welcoming atmosphere, process transactions accurately, and assist guests both in person and over the phone. The Key Holder also performs responsibilities for the Crafting Department, assists with light cleaning and organization, and completes various clerical and administrative tasks to ensure smooth, efficient bakery operations and an outstanding guest experience.

Responsibilities

• Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
• Suggests creative solutions such as add-ons and retail to create an exceptional experience for guests.
• Assists guests with their orders in person and by phone.
• Operates and balances the POS with accuracy and efficiency.
• Maintains current and complete knowledge of prices, products, and promotions.
• Coordinates the timing of all orders between Guest Services and Bakery Departments.
• Co-manages special-order fulfillment via web and email for individual guests, corporate accounts, and large, complex orders and deliveries.
• Contributes to marketing strategy execution in the local community by helping coordinate and participate in special, brand-building events.
• Keeps the crafting/Joy Creator area clean and sanitized, including crafting bins, drawers, and the BOH POS station.
• Ensures proficiency in the Crafting and Joy Creating department.
• Completes Managerial daily instructions.
• Upholds Nothing Bundt Cake company policies and food safety standards.
• Prices and organizes retail merchandise, ensuring products are accurately labeled and properly stocked or stored in designated bins.
• Monitors, prioritizes, and responds to emails and customer inquiries in a professional and timely manner.
• Reviews and manages GEM cases, resolving issues within the system and coordinating with management as needed for follow-up.
• Communicates with fundraising groups to obtain updates, gather all required event details, and accurately enters information into the system.
• Manages house accounts by creating, maintaining, closing, and following up on outstanding accounts to ensure accurate recordkeeping.
• Assists with receiving, loading, and unloading deliveries from shipping vendors and suppliers, working collaboratively with the team to ensure efficient inventory handling.
• Supports daily store operations by maintaining organization, accuracy, and excellent customer service while assisting with administrative and operational tasks as needed.
• Willing to assist other departments as needed.

Schedule

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Benefits

• Employee discounts
• Paid time off
• Free uniform
• Opportunity for quarterly bonuses

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor).