Key Holder

About the role

As a Key Holder, you may be the first point of contact for our customers when they enter the store. You will help create the energy and excitement around Fluent products, providing the right solutions and the knowledge needed for patients to safely use our products. You understand that the Fluent dispensary is dedicated to delivering a customer experience that’s unlike any other. It starts with reviewing a doctor’s recommendation, and with the support of your store team members, you match those needs with the right products. Every day is an opportunity to turn another Fluent visitor into a loyal Fluent customer.

Responsibilities

• Complete opening and closing responsibilities accurately and efficiently, ensuring cash handling standards are met and company funds are secured.
• Deliver great customer experiences in any environment and be invigorated by constant personal interaction.
• Open or close the store, conduct daily inventory, receive deliveries, and lock or unlock the dispensary.
• Activate or deactivate alarms as applicable.
• Conduct batch inventory counts.
• Distribute and assign cash drawers.
• Use available resources efficiently to assess the customer’s health conditions and needs.
• Escalate unresolved issues to the appropriate supervisor.
• Assist with deliveries as applicable.
• Record details of each customer interaction and any actions taken.
• Follow up on any customer issues requiring additional research.
• Ensure a clean and organized dispensary for our patients.
• Contribute to a positive and inclusive work environment.
• Maintain adequate knowledge of the product guide and understand the benefits of medical cannabis.
• Communicate with Director of Retail Operations, general manager, and/or assistant general manager regarding the status of issues.

Requirements

• High School Diploma or GED.
• 2+ years of sales experience.
• 2 years of previous experience with customer service.
• Per state law, must be at least 21 years of age.
• Must successfully complete a comprehensive background check.
• Must pass a drug screening.

Skills

• Must be a multitasker, with the ability to work on several requests simultaneously without losing focus.
• Organization and initiative, good communication skills, proactive, problem-solving, time management, discretion, and confidentiality are essential attributes.
• Ability to build good relationships with internal and external people, either face-to-face or by telephone or email.
• Teamwork—collaborating with others to improve overall standards of work and service.
• Excellent written and verbal communication skills.
• Ability to prioritize and integrate a proactive approach to assignments.
• Overtly demonstrate a positive, problem-solving attitude during all work hours.
• Working knowledge of MS Office.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The employee may be required to help out in other positions depending on company needs, which means you may not always work in the position you were hired for. Teamwork and getting product out to patients is the goal, so assisting where needed is crucial to your success as well as the company’s success.

Physical Demands

The employee is regularly required to speak and hear. Frequently required to stand at a workstation for extended periods; walk; use hands to handle or feel objects, tools, or controls; and reach with hands and arms. Must be able to work on an iPad, laptop, or desktop for extended periods reading, reviewing, and analyzing information, and providing recommendations and summaries to patients. Must be able to effectively communicate with others verbally and in writing. Occasionally required to lift and/or move moderate amounts of weight, typically less than 25 pounds. Regular and predictable attendance is essential.

Schedule

This position regularly requires long hours and frequent weekend work.

Pay

$15.50 USD per hour.

Benefits

Fluent provides comprehensive benefits offerings to all full-time employees, including medical, dental, and vision insurance, a paid time-off program, and a non-matching 401k plan.