Key Holder

Talent Management

• Coordinate staff by providing timely coaching and feedback to maximize individual and team performance.
• Develop and maintain positive working relationships that support a positive work environment.
• Support the education of the store team fashion trends and product knowledge.
• Maintain two-way communication with the store Manager to stay abreast of company and store information and brand initiative, as well as inform the manager of all store activities.
• Ensure associates follow dress code and meet appearance standards that professionally represent the brand.
• Support an environment that positions Brahmin Leather Works as an Employer of Choice.
• Support effective on boarding and support learning opportunities.
• Provide basic direction to associates and appropriately delegate tasks.
• Support the Store Manager with recruiting functions: Network and Recruit.
• Support the Store Manger with developing talent: Ensure effective on-boarding.
• Provide timely coaching and feedback to associates when appropriate: Support the Store Manager with performance issues.

Sales and Service

• Achieve sales and service metrics in key measurable areas including: DPTs, UPTs, AURs and Customer Conversion.
• Use Company resources and personal leadership to facilitate and sustain a strong selling environment that holds associates accountable for achieving productivity standards and other sales metrics.
• Analyze store reports to optimize performance and take action based on business trends.
• Lead by example and maintain consistent selling and service standards through communication, training and individual accountability.
• Assist in identifying opportunities to maximize sales and ensure financial goals achieved.
• Demonstrate a high level of selling and customer service skills to achieve sales.
• Service multiple customers at a time, multi-task or handle projects simultaneously.
• Exhibits knowledge of industry trends and the competitions Building Clientele.
• Manage and guide associates to consistently market Brahmin brand initiatives and grow key sales and service metrics.
• Drive brand loyalty by supporting all service enhancers to build strong relationships, including active use of clients books and marketing initiatives with local business for store events.
• Take an active role in assisting the Store Manager to build store business.

Store Operations

• Plan and prioritize tasks and responsibilities to meet the needs of the business.
• Maintain store cleanliness and housekeeping standards.
• Protect company assets and maintain a safe work environment.
• Ensure compliance to all company policies and procedures as well as local, state and federal employment laws.
• Support the planning and execution of Brahmin brand visual direction.
• Participate and lead special projects and other duties as assigned.