Key Carrying Backroom Coordinator

At Sierra, part of TJX Companies, you’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our global Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Join our TJX family, a Fortune 100 company and the world’s leading off-price retailer.

About the Role

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their responsibilities based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends.

Responsibilities

• Role models exceptional customer service.
• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty, adhering to company policy and procedure.
• Ensures the store team performs tasks and activities in accordance with the store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition, and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Requirements

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem-solving skills.
• Able to effectively coach, delegate, and follow up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year of retail experience and 6 months of leadership experience.

Benefits

• Associate discount.
• Employee Assistance Program (EAP).
• Smoking cessation support.
• Bereavement leave.
• 401(k) Associate contributions.
• Child care and cell phone discounts.
• Pet and legal insurance.
• Credit union membership.
• Referral bonuses.

Those who meet service or hours requirements are also eligible for:

• 401(k) match.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA).
• Health care Flexible Spending Account (FSA).
• Life insurance.
• Short-term and long-term disability insurance.
• Paid parental leave.
• Paid holidays, vacation, and sick time.
• Auto and home insurance discounts.
• Scholarship program.
• Adoption assistance.

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Pay

This position has a starting pay range of $16.25 to $16.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Location: Sierra Store 0212, Chesterfield, MI.