Key Carrier

About the role

HomeGoods at TJX Companies offers opportunities for growth in a vibrant team that values diversity, collaboration, and development. The Key Carrier role is an elevated extension of the Coordinator role, alternating between Coordinator duties and occasional leadership as Key Carrier, maintaining all aspects of the store.

Location: 180 Pearl St, HomeGoods Store 0107, Braintree, MA.

Responsibilities

• Role model exceptional customer service and create a positive internal and external customer experience
• Promote a culture of honesty and integrity; maintain confidentiality
• Act as Manager on Duty adhering to company policy and procedure
• Ensure store team performs tasks in accordance with the store plan; prioritize as needed
• Address immediate customer service issues and provide appropriate coaching to Associates
• Exercise discretion regarding customer service policies to satisfy customers
• Maintain accurate Associate coverage in service areas for a positive customer experience
• Ensure Associates adhere to all operational procedures
• Ensure opening/closing procedures are executed according to company guidelines
• Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
• Provide and accept recognition and constructive feedback
• Provide feedback, recognition and coaching to Associates
• Partner with Management on Associate training needs to increase effectiveness
• Ensure adherence to all labor laws, policies, and procedures
• Promote credit and loyalty programs
• Support and participate in shrink reduction goals and programs
• Promote safety awareness and maintain a safe environment
• Perform other duties as assigned

Requirements

Able to work a flexible schedule, including nights and weekends; team player working effectively with peers and supervisors; able to respond appropriately to changes in direction or unexpected situations.

Qualifications

1 year of retail experience and 6 months of leadership experience.

Skills

• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem‑solving skills
• Ability to effectively coach, delegate, and follow‑up on multiple people/tasks
• Ability to act quickly under challenging circumstances
• Capable of multi‑tasking
• Superior communication and organizational skills with attention to detail

Benefits

• Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses
• Eligible after meeting service/hours requirements: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance

Pay

Starting pay range: USD $18.25 to $18.75 per hour; actual starting pay determined by relevant skills, qualifications, and experience.

Schedule

Open availability required, including nights and weekends.