key carrier

About the role

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes development across our global Home Offices, Distribution Centers, and Retail Stores (TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx). TJX is a Fortune 100 company and the world’s leading off‑price retailer.

Responsibilities

• Alternate between Coordinator duties and Key Carrier leadership responsibilities based on store needs.
• Model exceptional customer service and create a positive internal and external customer experience.
• Promote a culture of honesty and integrity while maintaining confidentiality.
• Act as Manager on Duty, adhering to company policy and procedure.
• Ensure store team performs tasks in accordance with the store plan and prioritize as needed.
• Address immediate customer service issues and coach associates appropriately.
• Exercise discretion regarding customer service policies to satisfy customers.
• Maintain accurate associate coverage in service areas for a positive customer experience.
• Ensure associates adhere to all operational procedures and opening/closing guidelines.
• Communicate accurately and effectively with management and associates when setting and addressing priorities, providing progress updates.
• Provide and accept recognition and constructive feedback; coach and recognize associates.
• Partner with management on associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Flexible schedule availability, including nights and weekends.
• Team player who works effectively with peers and supervisors.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Understanding of merchandise flow in stores.
• Proven problem‑solving skills.
• Ability to coach, delegate, and follow up on multiple people/tasks.
• Capability to act quickly under challenging circumstances.
• Strong multitasking ability.
• Superior communication and organizational skills with attention to detail.
• At least 1 year retail experience and 6 months leadership experience.

Benefits

• Associate discount; Employee Assistance Program; smoking cessation; bereavement support.
• 401(k) with employee contributions; matching for eligible employees.
• Child‑care & cell‑phone discounts; pet & legal insurance; credit union access; referral bonuses.
• Medical, dental, and vision coverage; Health Savings Account; health‑care Flexible Spending Account.
• Life insurance; short‑ and long‑term disability.
• Paid parental leave; paid holidays, vacation, and sick leave.
• Auto and home insurance discounts; scholarship program; adoption assistance.

Pay

Starting pay range: $16.00 to $16.50 per hour. Actual starting pay is determined by factors such as relevant skills, qualifications, and experience.

Schedule

Open availability required, including nights and weekends.

Location

Store 1662, TJ Maxx, 4054 3rd St S, Jacksonville Beach, FL, USA.