Key Accounts Executive
About the role
Serve customers and the community by executing MSC's Built to Make You Better brand promise. Drive sales growth by expanding relationships with existing customers and identifying cross-sell and upsell opportunities within key account locations. Manage portfolios with potential revenues ranging from $25K to $250K.
Responsibilities
- Build and strengthen relationships with customers at both functional and executive levels to ensure retention, satisfaction, and alignment with current and future needs.
- Develop and execute strategies to deepen penetration within accounts, expand revenue opportunities, and achieve sales and retention targets.
- Serve as a trusted advisor by delivering tailored, value-driven solutions that address customer priorities.
- Led the implementation of major company programs and initiatives within assigned accounts.
- Process orders, scan and verify incoming shipments, stock inventory, and manage returns to ensure accuracy and smooth daily operations.
- Leverage CRM and account management systems to track sales activity, analyze trends, and ensure accurate forecasting and reporting.
- Partner with internal teams to deliver operational excellence and exceed customer expectations through strong service orientation and follow-up.
- Drive the setup and optimization of vending and VMI services at new or existing account locations.
- Collaborate with sales management to design competitive pricing strategies for non-contract customers.
- Monitor market trends, competitors, and emerging technologies to provide customers with forward-looking solutions.
- Prepare and submit timely, accurate sales reports that ensure alignment with management expectations.
- Secures and submits customer orders for processing utilizing ordering technology.
- Contribute to a culture of collaboration, innovation, and accountability that reflects company values.
- Participate in cross-functional projects and initiatives to support broader organizational goals.
Qualifications
- A high school diploma or GED required; a 2–4 year college degree preferred.
- 2–3 years of outside direct sales/service experience preferred but not required.
- Industry experience (e.g., fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing) preferred.
- Strong technical aptitude with ability to read and analyze technical materials.
- Demonstrated ability to resolve problems, develop action plans, and drive results.
- Excellent communication, presentation, listening, and relationship-building skills.
- Proficient in MS Word, Excel, PowerPoint, and email; able to adapt to PC-based order systems and handheld scanning devices.
- Strong organizational, time management, and basic math skills.
- A high degree of integrity and ability to build long-term customer relationships.
- Reliable transportation, valid driver's license, and insurance as required by state law.
- Able to work from a home office with personal computer and internet access.
- Bonus points if you have: Industrial or manufacturing segment experience preferred.
Skills
- Technical aptitude
- Problem-solving skills
- Communication skills
- CRM and account management systems proficiency
- Customer service orientation
- Time management and organization skills
- Basic math skills
- Ability to lift up to 50 lbs and perform physical tasks
Benefits
Compensation starting at $34,860 - $54,780 plus commission opportunity, depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.
Pay
$34,860 - $54,780 plus commission opportunity
Schedule
Full Time