Key Accounts and Energy Services Program Support Coordinator

About the role

The Key Account and Energy Services Program Support Coordinator/Specialist at Northern Virginia Electric Cooperative (NOVEC) plays a pivotal role in enhancing the experience for all customers, including our most strategic key accounts. This multifaceted position involves supporting the development, implementation, and management of various customer programs, such as energy efficiency and renewable energy options. The coordinator will also provide advanced administrative and project-based support to the Key Account Management (KAM) team, focusing on high-level tasks that drive strategic account success rather than traditional administrative support.

Responsibilities

• Supports and contributes to the development and management of customer programs, such as load management, solar power and net metering, electric vehicles, and renewable energy, etc.
• Assisting with daily intake and referral processes for customer programs, ensuring compliance with regulations and program rules.
• Coinciding with internal teams and external partners for program planning and execution.
• Analyzing and reporting on program data and customer feedback to track progress and identify areas for improvement.
• Assisting the KAM team in supporting NOVEC's largest and most important customers, analyzing customer needs, industry trends, and opportunities.
• Generating reports and conducting research to provide insights into key account performance, load management, peak load contribution, interval data requests, identifying trends, and supporting data-driven decision-making.
• Supporting the coordination of complex projects related to key accounts, collaborating with internal departments like engineering, billing, and customer service to ensure smooth execution.
• Assisting in preparing high-level presentations and communications for key account meetings, to support clear and concise messaging.
• Acting as a primary contact for customers regarding programs, addressing inquiries, and providing information and assistance.
• Assisting customers with self-service options on the NOVEC website, Smart Hub platform, online bill payment, outage reporting, and energy usage tracking.
• Working to resolve customer service issues and ensuring a high level of customer satisfaction.

Qualifications

• A bachelor's degree in business administration, marketing, or a related field or an equivalent combination of education and related experience may be considered in lieu of degree.
• 2+ years of experience with customer service programs, including commercial or industrial accounts.
• Experience providing advanced administrative support, data analysis, or project coordination in a professional setting.
• Experience within the utility sector is preferred, experience at an electric utility is highly preferred.
• Intermediate Excel and experience with Power BI or a similar data analytics/visualization tool is preferred.

Skills & Abilities

• Strategic Thinking and Planning: Ability to support in developing and executing strategic initiatives and account plans.
• Data Analysis and Reporting: Proficiency in collecting, analyzing, and presenting data using tools like spreadsheets and databases.
• Project Management and Organization: Strong organizational skills, attention to detail, and the ability to manage multiple tasks and stakeholders simultaneously.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with customers, internal teams, and key account managers.
• Customer-Centric Mindset: A genuine passion for understanding and meeting customer needs and building positive relationships.
• Technical Aptitude: Familiarity with relevant software and systems used in utility management, customer service, and potentially Key Account Management CRM systems.
• Industry Knowledge: Experience in the energy utility sector or a closely related field, particularly with customer programs or regulatory compliance.
• Ability to learn industry concepts and systems quickly.

Benefits

Competitive salary and Incentive plan
Premier health benefits, including an onsite wellness center.
Survivor and Disability benefits
401(k) retirement plan with a 4% base salary match and an additional match of your contribution at a rate of 50% up to the first 12%
Life insurance
Vacation, Sick and Holiday Leave
Education Assistance
Annual Company Events

What we offer

Competitive salary and Incentive plan
Premier health benefits, including an onsite wellness center.
Survivor and Disability benefits
401(k) retirement plan with a 4% base salary match and an additional match of your contribution at a rate of 50% up to the first 12%
Life insurance
Vacation, Sick and Holiday Leave
Education Assistance
Annual Company Events