Key Account Specialist - Centralia, Mo

About the Role

Dedicated resource that partners with the Key Account Sales Representative and serves as the liaison between the Key Customer Account(s) and HPS. Provides technical support and backup to field sales and Key Account on product needs. The incumbent transacts, monitors, manages, and maximizes all service aspects of the relationship.

Responsibilities

• Manage all aspects of the HPS / Key Account relationship related to business transactions from material specifications within the quote-to-cash process.
• Present the company professionally by identifying and eliminating sources of errors or confusion.
• Organize pre-bid information and communications (antecedents, pricing details, and competition).
• Enter all customer quotes and provide recommendations to Pricing, Business Unit, Territory Manager, and Regional VP on product application, pricing strategy, and commercial risk for all quotations.
• Enter all customer orders and ensure compliance with the Key Account agreement and company guidelines.
• Follow through on all order fulfillment and service issues to ensure adherence to the letter and intent of the Key Account agreement.
• Promote materials management initiatives to support relationship goals, including minimizing company exposure to penalty clauses.
• Develop a cooperative relationship with Key Account Sales Representatives and support their efforts to grow the account.
• Keep Sales Representatives informed about important quotations, purchase orders, returned goods requests, and other significant transactions.
• Identify and track materials to add to the specification and contract with the Key Account(s).
• Interface with Key Account, Territory Manager, and Business Unit to promote new HPS product offerings based on account needs.
• Provide assistance and training to Key Account customers on electronic commerce initiatives.
• Research, track, prepare, and present all commercial and logistic Key Performance Indicators required to support the needs of the Key Account(s).
• Ensure accuracy and professionalism of all documents related to the Key Account agreement, including reports, quotes, orders, and invoices.

Qualifications

• BA/BS in Business or Marketing-related fields preferred.
• 2-4 years of customer service experience and/or account management preferred.
• Excellent communication skills.
• Proficient in all Microsoft Office applications.

Decision-Making Level

• Evaluates customer needs to grow the business relationship.
• Capable of making mid-level decisions to provide superior service to the Key Account.
• Identifies appropriate times to engage additional resources to meet the service needs of the Key Account.

About the Company

Hubbell Incorporated creates critical infrastructure solutions that power customers, communities, people, and the planet. The company is strategically aligned around enabling grid modernization and electrification. As more products connect to an aging grid, Hubbell solutions support the transition to a more reliable, resilient, and efficient energy infrastructure.

Founded in 1888, Hubbell is a leading global manufacturer of high-quality electrical and utility solutions. The company operates in two segments: Hubbell Utility Solutions (HUS), which enables the grid to conduct, communicate, and control energy across utility applications, and Hubbell Electrical Solutions (HES), which manages power across industries such as Data Centers, Renewables, Commercial Buildings, Industrial, Telecom, and Transportation.

Hubbell Utility Solutions (HUS) provides critical components for reliable energy transmission and distribution, as well as communications and controls technologies to make the grid smarter and more flexible.