Key Account Program Facilitator

About the role

The Key Account Program Facilitator is responsible for providing strategic oversight of RLB’s key clients, ensuring the effective delivery of consulting services across multiple large-scale construction projects. Working in close partnership with the assigned Key Account Manager, this role focuses on governance, key client performance analysis, reporting, and strategic alignment across the account. The individual correlates program data into actionable insights, monitors account-level KPIs and performance trends, identifies risks and growth opportunities, and delivers clear executive reporting that supports long-term client objectives without serving as the primary day-to-day client contact.

Responsibilities

• Coordinate with cross-sector account participants to ensure accurate, timely data inputs and alignment with account-level reporting and expected governance standards.
• Ensure consistent application of account-wide reporting standards and performance metrics to maintain transparency and comparability across the organization.
• Monitor portfolio performance indicators and analyze trends, variances, and leading indicators to identify emerging risks, performance gaps, improvement opportunities and immediately report on areas of concern.
• Develop and deliver standardized dashboards, executive reports, and leadership briefings that clearly summarize account health, trends, and outcomes monthly or more often should concerns arise.
• Communicate progress and strategic priorities across Key Accounts, ensuring internal and external stakeholders/customers remain aligned.
• Translate complex financial and operational data into concise narratives that support decision-making and strategic direction.
• Monitor account profitability, fee structures, and contract compliance.
• Provide analytical support for proposals, renewals, and commercial decisions using historical performance data and forecasting.
• Track and report on financial performance across the client portfolio.
• Analyze fee performance, margin trends, backlog, and forecast accuracy, and communicate insights to leadership and account teams.

Requirements

• Prominent experience managing large clients or multi-project programs.
• Strong financial acumen related to project budgets, forecasting, and fee management.
• Exceptional analytical, communication, and executive-reporting skills, with the ability to influence insight through insight.

Preferred Qualifications

• Certifications or advanced training in analytics, finance, program management, or business intelligence preferred.
• Experience in sectors such as hospitality, healthcare, aviation, civil, or data centers.
• Prior experience in a consulting or professional services environment.