Key Account Manager - Pulp & Paper (Arkansas)

About the role

Solenis is seeking a Key Account Manager to support industrial water treatment customers in the Little Rock, Arkansas region. This role is responsible for expanding market penetration, growing business, and reinforcing Solenis' brand in the Pulp & Paper and Water industries.

Responsibilities

• Conduct routine testing, monitoring, and troubleshooting of cooling tower, boiler, and water/wastewater treatment systems
• Diagnose and correct issues involving feed pumps, controllers, valves, analyzers, and monitoring devices
• Perform audits, performance reviews, corrosion monitoring, system surveys, and root cause analyses
• Recommend program adjustments to improve reliability, efficiency, compliance, and cost-effectiveness
• Maintain accurate service documentation, reports, and treatment records
• Serve as the on-site technical partner and trusted advisor for industrial clients
• Build strong relationships with operations, maintenance, engineering, reliability, and procurement teams
• Present technical reports, KPIs, business reviews, and optimization proposals
• Respond to operational concerns and develop corrective action plans to support customer goals
• Reinforce Solenis' value through consistent engagement and results-focused support
• Manage revenue, pricing execution, and contract performance for assigned accounts
• Identify, qualify, and secure new business and program upgrades within the customer base
• Collaborate with internal Solenis teams to ensure seamless delivery, on-time product supply, and high service quality
• Support inventory management and coordinate chemical deliveries and on-site logistics
• Execute account plans to achieve growth, margin targets, and long-term customer retention
• Promote and adhere to Solenis' safety culture at all customer sites
• Follow plant-specific safety protocols including contractor onboarding, LOTO, PPE requirements, and site entry procedures
• Ensure treatment programs comply with environmental and operational regulations

Qualifications

• Bachelor’s degree in Chemical Engineering, Chemistry, Environmental Engineering, Mechanical Engineering, or related field (equivalent experience considered)
• At least 3 years of industrial water treatment experience involving cooling, boiler, or water/wastewater systems
• Strong mechanical aptitude and hands-on troubleshooting capability
• Demonstrated ability to build and maintain strong industrial customer relationships
• Excellent written and verbal communication skills, including technical reporting
• Valid driver’s license and clean driving record

Preferred Experience

• Supporting industrial customers in Arkansas, the Mid-South, or surrounding regions
• Background working with manufacturing plants, utilities, chemical operations, or food/beverage facilities
• Familiarity with customer safety programs and industrial work environments