Key Account Manager - Pulp & Paper (Arkansas)

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

About the role

We are seeking a highly skilled Key Account Manager to support our industrial water treatment customers in the Little Rock, Arkansas region. This role is responsible for managing technical programs, optimizing system performance, and driving commercial growth across a diverse base of industrial customers. You will serve as the primary technical advisor and relationship manager, ensuring program excellence in cooling, boiler, influent, and wastewater treatment systems while delivering strong value to customers and expanding Solenis’ presence in the region.

Responsibilities

• Expand market penetration for assigned region or customers in the Pulp & Paper and Water industry.
• Identify new customers and opportunities within region and grow business while reinforcing Solenis brand.
• Technical Program Management
  • Conduct routine testing, monitoring, and troubleshooting of cooling tower, boiler, and water/wastewater treatment systems.
  • Diagnose and correct issues involving feed pumps, controllers, valves, analyzers, and monitoring devices.
  • Perform audits, performance reviews, corrosion monitoring, system surveys, and root cause analyses.
  • Recommend program adjustments to improve reliability, efficiency, compliance, and cost-effectiveness.
  • Maintain accurate service documentation, reports, and treatment records.
• Customer Support & Relationship Development
  • Serve as the on-site technical partner and trusted advisor for industrial clients.
  • Build strong relationships with operations, maintenance, engineering, reliability, and procurement teams.
  • Present technical reports, KPIs, business reviews, and optimization proposals.
  • Respond to operational concerns and develop corrective action plans to support customer goals.
  • Reinforce Solenis’ value through consistent engagement and results-focused support.
• Commercial & Account Ownership
  • Manage revenue, pricing execution, and contract performance for assigned accounts.
  • Identify, qualify, and secure new business and program upgrades within the customer base.
  • Collaborate with internal Solenis teams to ensure seamless delivery, on-time product supply, and high service quality.
  • Support inventory management and coordinate chemical deliveries and on-site logistics.
  • Execute account plans to achieve growth, margin targets, and long-term customer retention.
• Safety & Regulatory Compliance
  • Promote and adhere to Solenis’ safety culture at all customer sites.
  • Follow plant-specific safety protocols including contractor onboarding, LOTO, PPE requirements, and site entry procedures.
  • Ensure treatment programs comply with environmental and operational regulations.
• Key Accountabilities
  • Develop business development strategies and create annual business development plans to reach required business objectives and revenue.
  • Work closely with extended commercial team (e.g., Corporate Accounts, Regional Marketing, Pricing, and Applications) to understand business requirements and market needs.
  • Sell new business and new applications in your territory. Develop and implement sales plans on new opportunities including documenting ROI and value delivery.
  • Establish, maintain and prioritize an accurate and current sales funnel in SFDC.
  • Manage profitability of the account (pump settings, pricing, and accounts receivable).
  • Review territory applications and processes/procedures for safety improvements.
  • Achieve customer satisfaction resulting in optimal retention of existing business and growth of new business.

Requirements

• Bachelor’s degree in Chemical Engineering, Chemistry, Environmental Engineering, Mechanical Engineering, or related field (equivalent experience considered).
• At least 3 years of industrial water treatment experience involving cooling, boiler, or water/wastewater systems.
• Strong mechanical aptitude and hands-on troubleshooting capability.
• Demonstrated ability to build and maintain strong industrial customer relationships.
• Excellent written and verbal communication skills, including technical reporting.
• Valid driver’s license and clean driving record.

Preferred Qualifications

• Experience supporting industrial customers in Arkansas, the Mid-South, or surrounding regions.
• Background working with manufacturing plants, utilities, chemical operations, or food/beverage facilities.
• Familiarity with customer safety programs and industrial work environments.

Benefits

• Continuous professional development with many opportunities for growth.
• 3 weeks of vacation, additional floating holidays & sick time.
• Competitive base salary, incentive plan, and annual merit increases.
• 401(k) with company match.
• Company vehicle, laptop, and phone.
• Comprehensive benefits including medical, dental, and vision.

Pay

The expected compensation range for this position is between $88,850.00 and $130,317.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience, and other factors permitted by law.