Key Account Manager I

Job Summary

Key Account Manager I supports and coordinates activities relating to accounts of commercial and industrial (C&I) customers such as office complexes, hotels, hospitals, production sites, and other commercial properties. This position assists in negotiating, securing, or administering service contracts, tariffs, and agreements that meet customer needs to keep their businesses running smoothly and help them reach long-term sustainability goals. The role is responsible for successfully establishing, maintaining, and enhancing credibility and communication with C&I customers, the communities Alliant Energy serves, account team members, field personnel, and key company functional areas to deliver exceptional customer service.

Responsibilities

• Build relationships with community and C&I customers and support energy‑efficiency opportunities and customer growth potential to improve satisfaction.
• Seek opportunities to create and maintain relationships with community leaders and get involved in the community.
• Serve as a responsive single point of contact and advocate for customers, acting as a liaison between the customer and Alliant Energy.
• Work closely with other departments, including billing, operations, marketing, pricing, finance, communications, claims processing, demand‑side management, and legal.
• Coordinate the preparation and timely, accurate execution of utility customer contracts as requested by the customer and ensure a broad range of services are accessible to meet customer needs.
• Maintain data accuracy, completeness, and timeliness of C&I customer information files.
• Maintain continuous contact with electric and gas systems operations to trigger notifications of interruptible customers.
• Support the maintenance of the interruptible database necessary to generate reports, maintain contact records, and initiate notifications of interruptions.
• Learn, observe, and enforce safety rules and practices, encouraging safe work behaviors and promptly correcting unsafe conditions.
• Engage in other duties as needed that support Alliant Energy’s values and purpose to serve customers and build stronger communities.

Education Requirements

Bachelor’s Degree in business administration, marketing, advertising, economics, or a related area.

Experience Requirements

• 0–3 years of related experience (required).
• Preferred: experience in the utility industry and with commercial and/or industrial customer support or sales.

Other Requirements

• Must possess a valid driver’s license.
• Must be willing to travel; travel can include occasional overnight stays.

Knowledge, Skills, and Abilities

• Basic knowledge of business economics and customer relations, supplemented with appropriate technical expertise to facilitate technical solutions (preferred).
• Effective interpersonal, verbal, and written communication skills.
• Ability to interpret contract language and understand applicable tariffs.
• Proficiency with computer software programs (e.g., e‑mail, word processing, spreadsheet, and project management).
• Solid problem‑solving skills and the ability to work with others to find solutions to customer requests (preferred).
• Ability to work effectively in a collaborative and inclusive work environment.

Key Skills

• Account Planning
• Business Development
• Business Negotiations
• Contract Management
• Customer Experience Management
• Customer Needs
• Sales Strategy
• Sales Pipeline Management
• Stakeholder Management
• Value Proposition Development