Key Account Manager

About the role

QXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What You'll Do

• Provide unique and elevated customer experience in support of Beacon's sales efforts by collaborating with the branch manager and outside sales representatives to continuously improve the service offering
• Manage the end-to-end order management process by tracking orders checking stock availability suggesting complementary products and collecting customer feedback
• Operate as the primary point of contact for key customers during issue resolution through calls and emails
• Partner with outside sales representatives to develop strategies to become the number one roofing distributor by maintaining a strong working relationship with key customers
• Engage in independent discussions with manufacturers to track and learn about products to educate customers
• Make strategic recommendations to customers to drive private label products and digital (Beacon PRO+) penetration
• Resolve day-to-day issues quickly, efficiently, and safely

What You'll Bring

• Minimum 4+ years of relevant Sales or Customer Service experience
• Industry knowledge in residential roofing or commercial roofing materials is a plus
• Diligent organizational habits with a detail-oriented focus on producing high-quality deliverables
• Problem-solving acumen with an ability to see through complexity and exercise sound judgment with strong interpersonal skills
• Proficient skill with Microsoft Office 365 applications (Word, Excel, Outlook, and PowerPoint)
• Professional written and verbal communication skills to communicate effectively across all levels
• Moderate travel up to 25% as needed for business purposes
• Work assignments may be completed remotely and/or in available company offices

Benefits

• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee assistance program (EAP)

Pay

USD $60,000.00 - USD $94,000.00 /Yr.