Key Account Executive - Contact Center Inside Sales

Duties

• Generate new Contact Center business opportunities by proactively educating current key customers in a very targeted and strategic approach.
• Understand customer needs and requirements.
• Conduct product demonstrations and presentations to potential clients virtually.
• Work closely with internal teams to develop and propose solutions that meet client's needs.
• Maintain accurate records of sales activities and customer information in our CRM system, Salesforce, including forecasting.
• Meet and exceed sales targets and performance metrics.
• Develop a deep understanding of our Contact Center product offerings, services, and industry trends.
• Provide weekly sales funnel reports
• Engage in up-sell/cross-sell activities, increase customer spend through the life of the contract though adding Contact Center solutions.
• Other duties as assigned by management.

Skills/Qualifications

• Bachelor’s Degree required or equivalent professional experience (generally 18 months for each year of college).
• Minimum seven years’ sales experience in related industries selling Contact Center platforms such as (Genesys, Five9, Nice, or equivalent) including some experience selling Professional & Managed Services.
• Ability to communicate in multiple languages (currently English and French) directly or with assistance of other CallTower Team members.
• Experience in responding to Contact Center RFPs for existing customers.
• Optimistic, customer-obsessed personality, able to interact and influence at all levels of internal and external organizations, including executive levels.
• Expert skills in the creation of and execution of customer presentations.
• Able to proactively set and manage expectations for customers and internal departments, maintain strong relationships.
• Excellent verbal and written communication skills, including excellent listening skills.
• Occasional travel, up to 40%, occasionally on short notice.
• Computer competence and the ability to use software effectively.
• Ability to prioritize and organize workflow.
• Ability to establish a professional and collaborative working relationship within CallTower departments.

Benefits

• Annual Market comp evaluation
• 85% employer paid Medical plans (HDHP and PPO options)
• Dental/Vision
• PTO accrual starts day one
• 100% 401k match on first 4%
• Paid Parental Leave
• 100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass