Key Account Executive

Key Responsibilities

• Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs
• Prepare detailed reports, as required, for customers
• Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services
• Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses
• Arrange for expedited service recovery for shipments, when necessary
• Partner with DHL Sales representatives to develop solutions that address the complex business issues of their customers
• Participate in presentations to customers and Senior DHL Management
• Take rollover inbound calls as needed

Skills & Qualifications

• High School Diploma or Equivalent
• 4+ years of experience in a team-based customer service environment and sales experience
• Exceptional customer-focused oral and written communication, problem solving and interpersonal skills; ability to quickly build rapport with both customer base and DHL sales reps
• Proficiency with Microsoft Outlook & Excel, database and web-based applications
• Good time management and prioritization skills
• Prior proven track record of taking initiative to accomplish tasks in creative ways with a sense of urgency and assertiveness
• Preferred experience with SPARK Backline functions

Employee Benefits & Incentives

• Competitive Pay
• Bonus/Incentive Programs
• Retail Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

About the Role

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities.

Pay

Competitive Pay

Schedule

Starting at 4 Weeks (PT/FT)